Black Rock Vacation Packages

The staff and the owners are VERY NICE and welcoming! The property is very kept up

This was such a pleasant, private, place of tranquility. I have to give you the true points tho. GO TO THE STORE BEFORE GOING FIRST! You are up in hills. There are no restaurants, no Uber eats, no stores, So get your bag of ice, your water and soda, your food and snacks before going there. Once you get there you aren't going to want to leave. I didn't use their kitchen. I just asked for a microwave to be brought to my room. The bed is so so comfy. The pool isn't heated. I would totally recommend this place 100 times over.

Service in the dining room was bad Long wait for coffee Alcohol choices limited

Room was in good condition. Staff were extremely friendly and courteous and worked as best as they could within a the many flaws of the hotel. Ice machine broken, bar unmanned, room service every other day, ineffective communication between room and front desk (had to use WhatsApp) no tv (had to use your personal streaming like Netflix) and when it wasn’t working, no maintenance available until 11:00 pm that night. No food available at beach front bar on the first day. Shout out to Jamal who went over and beyond to accommodate for the flaws and made the stay bearable. Sad to see such a previously prestigious site in this condition.

The food was below standards for a tourist resort.The staff were not courteous. Only four people on staff were friendly and or inviting. Room supplies were limited. We had to keep calling for supplies for the bathroom. Hotel is in badly need of TLC. Structure of hotel needs an upgrade. All and all. It’s a nice hotel. It needs work and customer service training.